FAQ's

Should I bring my own tools or materials?

We provide all the tools and materials needed for your workshop you will need for each workshop. If there is anything specific you need to bring along with you, you will be advised via email prior to the workshop. 

How long is each workshop?

Our workshop times vary in length from 1.5 to 6 hours with breaks in between. Our stool making workshop is two days and runs over two weekends to allow time for the wood to dry between sessions. Our Craft Opportunities workshops run weekdays between the hours of 10am and 5:30pm. Check out our website or sign up to our newsletter to see when the next available workshops will be. 

How do I sign up for a workshop?

Go to our website, www.rekindle.org.nz, and click on the Workshops tab. Select the workshop you want and then continue through the checkout process online.  

What are the workshop fees and how do I pay?

Workshop fees differ depending on the materials involved and the length of time the workshop runs for. You will be asked for your payment details when you confirm your booking or order and you can pay with any card, PayPal or one of our Gift Vouchers or any combination of! If you have received a physical voucher, please email info@rekindle.org.nz with the details of the booking you would like to make.

Are there additional costs?

No, the price of each workshop is all inclusive. We do have a stock of tools for purchase in our workshop and sometimes the craftspeople may have materials you can purchase to continue your new craft from home. 

What should I wear?

This will depend on each workshop and you will be advised what to bring and wear via email before your workshop. Some workshops, like spoon carving and stool making for example, require closed-in shoes and you will be given a heavy duty apron to wear for the duration of the workshop. Our Tī Kōuka workshops can get messy so we recommend wearing old clothes or bringing an apron.

What tikanga are observed when working with Tī Kōuka?

Tī kōuka is taonga, a valued and prized resource, and is a form of life that is tupuna (an ancestor) to Māori. At Rekindle, we acknowledge mana whenua as Kāi Tahu, Kāi Tūāhuriri. We also acknowledge those who whakapapa to Waitaha and Kāti Māmoe, who are closely connected to this land.

We use the name tī kōuka because it is its original name, and we observe elements of tikanga Māori when weaving with it here in Aotearoa. “How we prepare tī kōuka leaves” is a short video that gives some more insight to our approach to using local and indigenous materials in craft, as Tangata-Tiriti.

Can children take part in Rekindle’s workshops?

Most of our workshops are for adults unless indicated otherwise on the listing. This is due to dexterity and safety issues around the tools used. We offer workshops for children aged 7 and up during the school holidays. If you have any questions regarding a listing please email info@rekindle.org.nz 

What are the class sizes?

The size of each class depends on the type of workshop but ranges from 4 -12 people per session. We like to offer a more thorough learning environment with smaller participant to craftspeople ratios.

How long is a Rekindle workshop voucher valid for?

Our vouchers are valid for one year from the time of issue. But please get in touch with us if you have any questions about your voucher. 

How will Covid-19 impact my booking?

If a workshop is cancelled due to COVID 19 you will be able to transfer the credit of your booking to a new workshop or a refund can be processed. For personal cancellations due to COVID please see our cancellation policy and let us know as soon as you can by emailing info@rekindle.org.nz.

What happens if Rekindle cancels my booking?

Rekindle may cancel a workshop if the number of bookings for that workshop falls below the required number of participants. In this case, we will reschedule you to another day/workshop that suits you or offer a full refund. Where you are entitled to a refund, the refund will be made to the same credit card or payment method that you used to confirm the booking.

Can I cancel or change my booking?

We understand that cancellations or schedule changes are sometimes inevitable. We have a cancellation policy to ensure that we provide you with the best service while also protecting our craftspeople. 

• To cancel an existing booking, please contact us by emailing  info@rekindle.org.nz with your booking reference and full name. Please allow up to 48 hours for a response. 
• In recognition of the time and energy instructors invest in preparing for workshops, if you cancel your booking within 14 days of the workshop date, or who do not turn up on the day, you are NOT eligible for a refund.
• For paid workshops where you cancel more than 14 days before the workshop date, a $30 administration fee may be applied. Where possible, an alternative workshop date may be offered.

How do I access the films I have purchased?

Once you have purchased your film you will need to log in to your account using the same email you used to purchase your film.  You can log in by clicking on the person icon (👤) at the top of our website. After you are logged in, go back to the films page and you will see your purchased films at the bottom of the page. Your film/s will be available to re-watch when convenient.

What does Resourcefulness mean?