Refund & Cancellation Policy

Cancellation Policy

We understand that cancellations or schedule changes are sometimes inevitable. Our cancellation policy was developed to ensure that we provide you with the best service while also protecting our craftspeople.

• To cancel an existing booking, please contact us by emailing info@rekindle.org.nz with your booking reference and full name. Please allow up to 48 hours for a response.
• In recognition of the time and energy instructors invest in preparing for workshops, if you cancel your booking within 14 days of the workshop date, or who do not turn up on the day, you are NOT eligible for a refund.
• For paid workshops where you cancel more than 14 days before the workshop date, a $30 administration fee may be applied. Where possible, an alternative workshop date may be offered.
• Rekindle may cancel a workshop if the number of bookings for that workshop falls below the required number of participants. In this case, we will reschedule you to another day/workshop that suits you or offer a full refund. Where you are entitled to a refund, the refund will be made to the same credit card or payment method that you used to confirm the booking.

Return Policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at info@rekindle.org.nz. Please note that returns will need to be sent to the following address: Rekindle, Level 1 Old Boys High Building, 28 Worcester Blvd, Christchurch Central, Christchurch 8013, New Zealand.

Items sent back to us without first requesting a return will not be accepted. You can always contact us for any return question at info@rekindle.org.nz.

Exceptions / non-returnable items
Certain types of items cannot be returned, like custom products (such as special orders or personalized items).  Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at info@rekindle.org.nz. Note: shipping costs are non-refundable.