We take the health, safety and wellbeing of staff, volunteers and members of the public into consideration, and thought carefully about how we can run workshops and safely deliver a fulfilling craft experience, as well as providing adequate notice of changes to workshop policies, where possible.
We will continue to review our policies in light of any new government guidelines, in consultation with our tutors, and as the situation evolves.
Masks will are no longer required, bu those that would like to are encouraged to keep wearing them.
We understand that cancellations or schedule changes are sometimes inevitable. Our cancellation policy was developed to ensure that we provide you with the best service while also protecting our craftspeople.
To cancel an existing booking, please contact us by emailing email@example.com with your booking reference and full name. Please allow up to 48 hours for a response.
In recognition of the time and energy instructors invest in preparing for workshops, if you cancel your booking within 14 days of the workshop date, or who do not turn up on the day, you are NOT eligible for a refund. A credit may be issued if you are unable to attend due to illness or COVID isolation, depending on the number of places sold in the workshop, and whether we are able to fill your place in time. Therefore it is important you advise Rekindle as soon as possible, prior to your workshop.
For paid workshops where you cancel more than 14 days before the workshop date, a $30 administration fee may be applied. Where possible, an alternative workshop date may be offered.
Rekindle may cancel a workshop if the number of bookings for that workshop falls below the required number of participants. In this case, we will reschedule you to another day/workshop that suits you or offer a full refund. Where you are entitled to a refund, the refund will be made to the same credit card or payment method that you used to confirm the booking.