Rekindle Ticket Purchase Terms & Conditions of Sale
Any ticket issued is subject to the following conditions and may be revoked by the issuer and proprietor of the venue for breach of any of the specified conditions. Rekindle may change or amend these Terms & Conditions of Sale at any time.
You can print your ticket(s) immediately upon confirmation of your purchase by clicking the link to download & print your ticket/s. A confirmation email which contains a PDF of your ticket is sent to the email address you provided after the ticket purchasing process, from which you can print your ticket(s).
Look after your ticket(s) as you would cash. It must be presented in order to gain admittance to the event. The code on the ticket uniquely identifies this ticket and the purchaser, and can be redeemed only once. Multiple copies of this ticket will not allow multiple entries. In the event that multiple copies of this code are presented at the event, Rekindle may refuse entry to all ticket holders presenting tickets with this code.
When entering our events with an age limit in place, appropriate identification must be shown. If suitable identification is not presented, you may be refused admittance to the event.
All ticket prices are shown in NZ Dollars and include GST where applicable.
Postponements, cancellations & refunds
Tickets cannot be refunded, exchanged or cancelled once issued except in accordance with the applicable laws of New Zealand.
In the event of a cancellation, the purchase will be refunded directly to the credit card used for the original purchase. In the event of a postponement, purchased tickets for the original date will be valid for the new date unless otherwise notified. Purchasers have the option to seek a refund for the value of the purchased ticket(s) for a postponed event by contacting Rekindle prior to the replacement date for the postponed festival. In the event that Rekindle authorises ticket refunds for a postponed event, they will be issued only to the original credit card used for the purchase.
Purchase from unauthorised sources
Tickets are sold by Rekindle Ltd. Do not purchase tickets from any source other than the Rekindle Ltd. Tickets purchased from any other source may be unauthorised copies and may be refused admittance to the event.
Changes in program
Rekindle reserves the right to withdraw, replace, add or substitute people involved in the festival without notice, but will offer as much notice as possible.
Refusal of admission or ejection for objectionable behaviour
Rekindle or the venue reserve the right, without refund of any amount paid, to refuse admission to, or eject, any person whose behaviour does not comply with the rules and regulations set forth by the venue and/or Rekindle.
Credit card problems
Rekindle’s ticketing system involves an immediate exchange of information between us and your bank via DPS. Occasionally, your bank may not authorise a transaction, based on your account status or your card not being enabled for online purchases. In these instances, it is your bank denying your card, not Rekindle, so please contact your bank for a resolution.